01. Information We May Collect

Depending on the travel service, we may process names, mobile numbers, email addresses, account information and communication preferences.

Travel bookings may require passenger names, age or date-of-birth information where required, nationality and other relevant booking information.

We may process travel routes, travel dates, booking references, hotel stays, bus journeys and holiday itinerary information.

02. Holiday Preference Information

BookETrip Holidays may process destination preferences, travel dates, duration, number of travellers, preferred hotel category, room requirements, meal preferences, transfers and activity interests.

03. How Information Is Collected

Information may be provided when creating an account, using OTP login, searching travel services, requesting bookings, submitting holiday requirements, using AI travel tools, making payments or contacting customer support.

04. How We Use Information

Information may be used to search or process travel services, provide booking records, prepare travel itineraries, respond to customer support requests, operate digital platforms and protect service security.

05. Travel Supplier Sharing

Relevant booking information may be shared with airlines, hotels, bus operators, destination management companies, transfer suppliers, activity operators and travel technology providers where necessary to fulfil a requested service.

06. Flight Booking Privacy

Flight passenger information may need to be processed by airlines, reservation systems and travel booking technology providers.

07. Hotel Booking Privacy

Guest names, occupancy and stay information may be provided to accommodation suppliers to process hotel reservations.

08. Bus Booking Privacy

Passenger, route, boarding and travel date information may be processed by relevant bus booking and operator services.

09. BookETrip Holidays

Customer travel preferences may be used to understand requested holiday requirements, prepare travel options and obtain relevant supplier quotations.

10. AI Trip Builder

Information entered into AI-assisted travel features may be processed to generate requested destination or itinerary inspiration.

Do not enter passwords, payment PINs, OTPs or unnecessary identity information into AI free-text fields.

11. Payment Information

Payments may be processed through banks, payment gateways or authorised payment providers.

BookETrip may receive transaction status, amount, payment reference and refund-related information.

12. OTP and Account Security

Contact information may be processed to provide OTP or account authentication services where available.

Users should never share OTPs, passwords or PINs with unauthorised persons.

13. Technical and Usage Information

Digital services may generate technical information such as browser type, device type, operating system, IP address, page interactions and security or error logs.

14. Cookies

BookETrip services may use cookies or similar technologies for sessions, preferences, security and digital service performance.

15. Communications

Customers may receive communications relating to bookings, payments, itineraries, schedules and support requests.

Eligible promotional communications may also be sent where permitted. Users may request to stop eligible marketing communications.

16. International Travel Processing

International bookings may require information to be processed by airlines, hotels and destination suppliers operating outside India, subject to applicable requirements.

17. When Information May Be Shared

Information may be shared where reasonably necessary for bookings, quotations, payments, refunds, support, security, technology services or legal compliance.

18. Unrelated Third-Party Marketing

BookETrip does not intend to disclose customer personal information to unrelated third parties solely for their independent marketing without an appropriate legal basis or permission where required.

19. Data Retention

Information may be retained for periods reasonably necessary for travel services, transaction records, dispute handling, fraud prevention and applicable legal or accounting requirements.

20. Information Security

We seek to use reasonable administrative, technical and organisational safeguards appropriate to the travel and digital services involved.

No internet or electronic system can be guaranteed to be completely secure in all circumstances.

21. Privacy Requests

Subject to applicable law, users may contact BookETrip regarding relevant access information, correction, updating, erasure or grievances concerning personal data processing.

Identity verification may be required before acting on a request.

22. Consent and Withdrawal

Where processing is based on consent, withdrawal may be requested in accordance with applicable law.

Where information is required for an active travel service, withdrawal may affect our ability to provide or support that service.

23. Minor Traveller Information

Family travel bookings may require information concerning minor travellers. Such information should be provided by a parent, guardian or appropriately authorised person.

24. Third-Party Services

Third-party services may operate under their own privacy policies when users directly access their independent platforms.

25. MyTrava B2B

MyTrava B2B users and travel partners may be subject to privacy practices relevant to the applicable business relationship and platform service.

26. Legal Requirements

Information may be processed, preserved or disclosed where required to comply with applicable law, lawful requests, security requirements or legal claims.

27. Privacy Policy Updates

This Privacy Policy may be updated to reflect changes in services, technology, data practices or applicable legal requirements.

28. Privacy Questions and Grievances

BookETrip • Powered by MyTrava
Head Office: Jhansi, Uttar Pradesh, India

Email: support@booketrip.com
Customer Support: +91 78005 55113

Do not send passwords, OTPs or card PINs when submitting a privacy request.