Cancellation Policy

At BookETrip (B2C) and MyTrava (B2B), cancellation policies are governed by the rules and conditions of the respective airlines, hotels, bus operators, or service providers.

1. General Policy
All cancellations are subject to the terms and conditions of the respective service provider. Users are advised to review the cancellation rules carefully before confirming any booking.

2. Flight Cancellation
Airline tickets may be refundable or non-refundable depending on fare type. Cancellation charges may vary based on airline policies, time of cancellation, and fare rules.

3. Hotel Cancellation
Hotel booking cancellations depend on the specific hotel's policy. Some bookings may allow free cancellation within a certain time period, while others may be non-refundable.

4. Bus Cancellation
Bus ticket cancellations are subject to the policies of the respective bus operators. Refund amounts may vary depending on the time of cancellation before departure.

5. Holiday Packages
Cancellation charges for holiday packages depend on the booking terms and timelines. Partial or full cancellation charges may apply based on supplier conditions.

6. Visa Services
Visa service fees are generally non-refundable once the application process has started.

7. Cancellation Process
Users can initiate cancellations through their account dashboard or by contacting our support team. All requests are processed based on supplier approval.

8. Refund Processing
Refunds (if applicable) will be processed as per the refund policy and may take 5–14 working days depending on the payment gateway and service provider.

9. No-Show Policy
No refunds will be provided in case of no-show (failure to use the booked service) unless explicitly stated by the service provider.

10. Service Charges
Convenience fees, service charges, and payment gateway fees may be non-refundable.

11. B2C & B2B Support
For cancellation-related queries:

Customer Support (B2C - BookETrip):
support@booketrip.com  

Agent Support (B2B - MyTrava):
support@mytrava.com  

Phone: +91 7800555113

We recommend reviewing all cancellation terms carefully before making any booking to avoid inconvenience.