01. General Cancellation Policy
A customer may request cancellation of an eligible booking subject to the rules applicable to the selected travel product.
A cancellation request is not automatically a confirmation that the booking is refundable.
The applicable supplier conditions will be reviewed when processing the request.
02. Flight Cancellation
Flight cancellation remains subject to the airline's applicable fare rules.
Airline cancellation charges, non-refundable fare components and other applicable deductions may apply.
Some promotional, special or restricted fares may have limited or no cancellation refund eligibility.
03. Hotel Cancellation
Hotel cancellation conditions depend on the selected property, room rate and booking conditions.
A refundable hotel rate may permit cancellation according to the stated cancellation deadline.
A non-refundable booking may not provide a refund after confirmation except where otherwise agreed by the supplier or required by applicable law.
04. Bus Ticket Cancellation
Bus ticket cancellation is subject to the applicable bus operator and booking provider conditions.
Cancellation deductions may increase as the scheduled departure time approaches.
Operator no-show conditions may apply after the applicable cancellation cut-off.
05. Custom Holiday Package Cancellation
Custom holiday packages may combine hotels, transfers, activities, sightseeing and other independently supplied travel components.
Cancellation charges may therefore be calculated according to the individual components already confirmed or paid to suppliers.
A holiday package cancellation does not necessarily mean that every component has the same refund eligibility.
06. Holiday Advance and Initial Payments
An advance or initial payment may be used to begin confirmation of travel components.
Once a supplier booking has been confirmed or a payment commitment has been made, the relevant supplier cancellation conditions may apply.
The refundable portion, if any, may depend on the status of each confirmed component.
07. Transfers and Sightseeing
Airport transfers, inter-hotel transfers, sightseeing and destination services may have supplier-specific cancellation cut-offs.
Late cancellation may result in partial or full cancellation charges.
08. Activities and Attraction Tickets
Some activity, attraction or event tickets may be date-specific, time-specific or non-refundable after issuance.
Cancellation eligibility depends on the conditions of the relevant activity supplier.
09. No-Show
A traveller may be treated as a no-show when the traveller fails to report for a confirmed travel service according to the applicable reporting requirements.
No-show bookings may have limited or no refund eligibility depending on supplier conditions.
10. Missed Pickup or Late Reporting
Customers should report at the communicated pickup or departure location on time.
A missed shared transfer, tour or activity caused by late reporting may be treated as a no-show by the supplier.
Replacement transport or rebooking costs may be payable separately.
11. Amendments and Date Changes
A request to change travel dates, passenger details, hotels or other booking components may be subject to availability and supplier conditions.
Where a supplier does not permit amendment, the requested change may require cancellation and a new booking.
Fare or price differences may apply.
12. Passenger Name Changes
Passenger name changes or substitutions may be restricted by airlines and other travel suppliers.
Customers must review traveller names before final booking confirmation.
13. Cancellation After Documents Are Issued
Once a ticket, voucher or travel service has been issued, applicable cancellation conditions may already be active.
Issuance of booking documents can affect amendment and cancellation eligibility.
14. Supplier-Initiated Cancellation
An airline, hotel, bus operator or other supplier may cancel or materially change a travel service because of operational or other circumstances.
Available alternatives, credits or refunds may depend on the options provided by the relevant supplier and applicable law.
15. Extraordinary Travel Disruptions
Severe weather, natural events, strikes, government restrictions, airport closures and other circumstances may affect travel services.
Cancellation and refund options may depend on supplier policies and applicable requirements for the affected service.
16. Visa Refusal and Travel Documentation
Visa refusal does not automatically cancel or make unrelated travel bookings refundable.
Flights, hotels and other travel services remain subject to their individual cancellation conditions.
Customers are responsible for reviewing travel document and entry requirements before booking.
17. Cancellation Charges and Deductions
Where applicable, the refundable amount may be calculated after supplier cancellation penalties and other deductions permitted under the applicable booking conditions.
The final refundable amount can therefore be lower than the original payment amount.
18. Refund Processing After Cancellation
A refund can be processed only after cancellation eligibility and the applicable refundable amount are determined.
Processing timelines may depend on the travel supplier, payment provider and bank.
19. Original Payment Method
Where technically and operationally applicable, approved refunds may be processed through the relevant payment channel or according to the available refund process.
20. How to Request Cancellation
Customers should submit a cancellation request through the available BookETrip support channel and provide sufficient booking information.
A cancellation request should clearly identify the traveller, booking and travel service to be cancelled.
Customers should request cancellation as early as possible because supplier penalties may increase closer to the service date.
21. Cancellation Request Confirmation
Sending a cancellation request does not itself confirm that a booking has been cancelled.
Customers should retain the cancellation acknowledgement or confirmation provided for the relevant booking.
22. Cancellation Support
For booking cancellation assistance, provide your booking reference and relevant traveller details.
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Head Office: Jhansi, Uttar Pradesh, India
Email: support@booketrip.com
Customer Support: +91 78005 55113
Please do not send OTPs, card PINs or banking passwords with a cancellation request.
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